Please read these terms and conditions carefully before booking a tour with our company.

Booking

To book a tour, you must provide us with your full name, contact information, and payment information. By booking a tour, you agree to these terms and conditions.

Payment

AUD $1000 deposit (Non-refundable) for the tour is due at the time of booking. The balance amount needs to be paid 90 days before departure. We accept payment by bank deposit, credit card or PayPal. If we do not receive payment, we reserve the right to cancel your booking.

Cancellation and Refunds

A participant can, at any moment before the commencement day of the tour, cancel your registration for that particular tour, it is, however, important that we receive the information about your travel cancellation in writing. The tour could be cancelled or delayed before the commencement, in case minimum participation is not attained, in such a case we shall inform you immediately and also return the total amount collected from you.

Tour Changes

We reserve the right to change the itinerary or other aspects of the tour if necessary due to weather, road closures, or other factors beyond our control. We will do our best to provide advance notice of any changes.

Travel Insurance

You should purchase travel insurance with Adventure Pack cover for this tour. Also ensure that the motorcycle CC on the insurance policy is more than 250 CC. Travel insurance can protect you in case of trip cancellation, medical emergencies, and other unforeseen circumstances. You will be required to share the policy document with Roaming Horizons when paying the final amount.

Liability

We are not liable for any injury, loss, or damage to persons or property arising from the use of our services. We are not responsible for any expenses or costs incurred as a result of missed flights or other travel arrangements due to tour delays or cancellations.

Health and Safety

You are responsible for your own health and safety during the tour. Please let us know if you have any health concerns or physical limitations that may affect your ability to participate in the tour.

Privacy

We will collect and use your personal information only for the purpose of providing our services to you and as required by local authorities for local permits etc

Dispute Resolution

Any disputes arising from the use of our services will be resolved through arbitration in accordance with the rules of the Australian Fair Trading.

Things to carry (Documents and Other)

You must carry the below listed documents for our tours:

• Passport with more than 6 months validity from the tour start date
• International motorcycle driving license
• Australian motorcycle driving license
• Valid tourist visa
• OCI for Indian origin travellers (if applicable)
• Travel insurance policy documents
• AUD $ to exchange to INR for local spend (lunch, shopping etc.)
• Power board to charge multiple gadgets

Destination Specific ‘Must Know’ Information

Ladakh / Zanskar

• When flying to Leh directly, take the necessary actions to cope with sudden changes in altitude. You are advised not to roam around upon reaching the hotel on day 1. Keep your body hydrated. Keep a safe distance from alcohol and smoking on the arrival day at Leh.
• Keep necessary clothing essential with you for the tour. Do not rely on shopping for the necessities on arrival in the local market.
• If you have a pre-existing heart condition or lung issues, visit your doctor and discuss your travel plan beforehand. Bring the necessary medicine to the tour.

Spiti Valley / Pangi

• Please confirm about the check-in and checkout time with the team of the Manali hotel.
• Keep raincoats and winter clothes ready for the tour.

General Pre-Tour Instructions

• Kindly have a clear mindset before joining ride. We are not conducting an ordinary tour but an adventure tour – an expedition. You must be ready to accept the limited availability of resource and be happy with what you get, be it food, accommodation or services. Contact the team if you have any further doubt.
• As we are providing airport transfers, please ensure your flight details are communicated to us 30 days prior to departure.
• Sleeping bags are not required at the tents as the mattress and blankets shall be provided.
• The company holds right to discounts and pricing policy. Roaming Horizons may discriminate in prices for a group or individual as per discretion. No queries or objection would be entertained.
• Please minimise the luggage. Kindly understand the limited luggage capacity issue and avoid bringing unnecessary stuff on the trip. As a guide, your total baggage per person shall not be more than 15 Kgs.
• The tour could be cancelled or delayed before the commencement, in case minimum participation is not attained. In such a case we shall inform you immediately and also return the total amount collected from you. We are not responsible for any flight cancellation charges which you may have to incur arising out of this situation.
• We request you to keep buffer days in hand.

Specific to Motorcycle Trip

• We recommend to carry your own riding gears and equipments. We do not rent motorcycle apparel.
• Make a mind about the adventure tour you are about to join. It is a motorcycle trip which needs you to adapt to the situations you might be uncomfortable in extreme situation – Not so the cozy home environment, only cold or freezing water for shower, travel not as per the planned itinerary. There are a lot of things that may happen resulting from numerous reasons beyond our control. “I am cool about it and I will enjoy the tour” that should be your spirit on the tour.

Specific to SUV traveller

• SUV shall be provided if there are at least three travellers in the premium tours. In case of lesser number, or else traveller(s) will have to join in Support Vehicle.

Code of Conduct on tour

• Inappropriate behaviour towards any staff or travellers in any form(verbal or physical) shall not be tolerated. In any such case, the individual’s tour will be terminated at the same time & the operator will not be liable to refund any amount.
• Please enjoy responsibly while on the tour without causing discomfort or inconvenience to fellow travellers. Nuisance creator shall be dealt with strictly and may attract termination to tour at that point.
• Roaming Horizons do not assure to fit in everyone in the same hotels or tents. Hence, the group will be divided between hotel as we may dim fit to accommodate.
• We are not responsible for any accidents which occur in or around irresponsible behaviour or for any accidents.
• The traveller is requested to adhere with the rules mentioned by Roaming Horizons & tour Manager. We will not tolerate any sort of negligent driving or riding. Any behaviour which causes delay, non-completion, or poses harm to fellow travellers, shall result in ad-hoc termination of the individuals’ tour without refund. The decision taken by the management will be final and non-negotiable.
• We take care of the luggage as our own, you shall be responsible for your belongings. Please make sure of loading & unloading your luggage in vehicle. Roaming Horizons is not responsible to transport the luggage if it is left behind in the last destination.
• Keep an utmost care of the valuables (wallet, cash, jewellery or any other electronic gadgets) you carry on the tour. The Roaming Horizons or the representative on the tour is not responsible for theft of any valuables or to refund for the losses.
• The package covers cost of specified stays at the specified destination. When a traveller decides to leave the group and stay back or travel on his own, the cost of additional stay & transit shall be payable by the traveller him/herself.

Terms Specific to Motorcycle Tours

• If a travellers or the group of travellers decide to quit at any point other than destination, the cost of transportation of bike to the end destination shall be paid by rider or this would be deducted from the security deposit.
• In case of normal wear and tear, i.e.,clutch wire, brake wire, accelerator wire breakdown, shall not be charged. The customer shall be responsible and payable for any major damage due to accident or rash riding & cost of components – break pad, clutch plate, Lights, Lamps or any structural deformation. In case of extensive damage, the cost will be recovered fully from the customer on the cost basis. In case of complete damage, bringing the bike to cease, the customer shall be responsible to pay the difference between new purchase and insurance claim.
• Being a machine, the bikes are prone to break down on these terrains. The mechanic requires due time as per the mechanical failure and may take a lot longer than you expected. In case of unrepairable breakdown of machine, traveller(s) will be required to travel in service vehicle to the nearest ‘Big town’ where we may procure the necessary parts.
• If there is any issue between Manali & Leh Bike Rental Association, It is possible that you might not get bike from Manali to Leh, or Leh to Manali depending on the itinerary. In such a case, you will have to travel in a 4-Wheeler and we will not entertain any claims for lost days of Bike ride. In such a case, if you wish to cancel your trip, we will not be in a position to refund any amount on this ground.

Code of Conduct in Force majeure situation

• The Tour Manager / Road Captain is always right.
• The tour manager / Road Captain reserves the right to take call for trip extension or to change the route on his own discretion. The captain is always right.
• The management cannot control road conditions, weather, natural, or political forces. These can change in moment hence the tour manager will take reactive response for the safety and wellness of the group. Non-co-operation on such times may pose risks to lives of rest of the group and hence can attract an immediate termination of tour of such individual. No refunds shall be provided to them.
• There may be changes in the route and final program due to any unforeseen circumstances. We will not entertain complaints of skipping destination if the decision improves the safety of the whole group.
• Any additional cost of transportation/accommodation arising due to such extension shall be borne equally by the group & is payable on the spot.
• The full amount will be forfeited in cancellations on the riders’ end due to natural disasters or political turmoil.
• Roaming Horizons shall not be responsible for missing flights, rescheduling costs or post-ride travel plans losses arising due to trip extension or cancellation. When it is unsafe to travel on motorcycle (due to a natural calamity or political turmoil), Arrangements of four Wheelers will be made to the closest safe location. The expenses shall be paid equally by all the riders. (Specifically for the bikers) If you have any questions or concerns about these terms and conditions, please contact us at explore@roaminghorizons.com.au

Effective Date: 11/04/2023